These General Terms and Conditions of Sale (hereinafter "T&Cs") apply to all services provided by Granit AI to its professional clients, regardless of the agent or service subscribed, unless expressly agreed otherwise in writing. Any order or signed quote constitutes full and unconditional acceptance of these T&Cs.
These T&Cs apply regardless of the number of agents subscribed by the Client. A client subscribing to multiple Granit AI agents is not required to sign the T&Cs more than once.
Quotes are valid for 30 days. Any order becomes binding upon receipt of the signed quote. Any subsequent modification requires a written amendment, except for scope extensions provided for in the contract.
Access is granted within 5 business days following receipt of the signed quote and payment of setup fees. The Client receives credentials via secure email. The Provider commits to meeting this service activation deadline.
Prices are expressed in euros excluding VAT, with VAT applied at the current rate (20% as of this date). Prices are those stated in the accepted quote. The Provider may revise its prices with 60 days' prior notice. The Client may terminate without penalty if the increase exceeds 10%, by notifying their decision within this period.
Setup fees are invoiced at the time of signing. The monthly subscription is invoiced at the beginning of each month (payable in advance). Payment is made by bank transfer within 30 days of the invoice date.
Any late payment automatically entails:
The Provider is authorized to freely engage third-party technical providers to deliver all or part of the Service: cloud infrastructure providers, artificial intelligence model providers (LLMs), and any other necessary technical component. The Provider may change providers at any time without prior notice or Client approval, provided it maintains:
The Provider remains solely responsible to the Client for contractual obligations, regardless of any failure by a third-party technical provider.
Each party undertakes to keep strictly confidential all information of a confidential nature communicated by the other party in the context of the business relationship and the performance of the Service. This obligation applies from the first pre-contractual exchange and survives the termination of the contract for a period of 3 years.
The Provider processes data on behalf of the Client (Data Controller) in its capacity as Data Processor (Art. 28 GDPR). The detailed terms of processing are defined in the service contract, which incorporates the data processing agreement required by Art. 28 GDPR. Data is hosted within the European Union, under security conditions appropriate to the nature of the data processed. The Provider does not sell, resell, or use the Client's data for its own purposes.
At any time upon request, and no later than 30 days after the end of the contract, the Provider makes all of the Client's data available in a standard, usable format (CSV or JSON). This operation is included in the plan for a standard export. After this period, the data is permanently and irreversibly deleted.
The Client is granted a usage license limited to the duration of the contract, non-exclusive and non-transferable. Any reproduction, adaptation, or resale of the Service is prohibited. Data generated by the Client remains the Client's exclusive property.
The Service is provided on a best-efforts basis. The Provider's liability is capped at the amounts paid during the 3 months preceding the event giving rise to the claim. Indirect damages and loss of business are excluded.
Neither party shall be held liable for any failure due to a force majeure event (Art. 1218 French Civil Code). The affected party shall notify the other within 48 hours. If the event lasts for more than 30 consecutive days, either party may terminate the contract without penalty.
By the Client: at any time, by email with 30 days' prior notice, without penalty or fees.
By the Provider: in the event of persistent non-payment after formal notice, serious breach of the T&Cs, or fraudulent use of the Service, with 15 days' prior notice.
Effect: access is terminated on the effective date. Data may be exported for 30 days, under the conditions set forth in Article 10.
The Provider may modify these T&Cs with 30 days' prior notice by written notification. Continued use of the Service after this period constitutes acceptance. In the event of refusal, the Client may terminate without penalty within this period.
These T&Cs are governed by French law. In the event of a dispute, the parties undertake to seek an amicable resolution within 30 days before initiating any legal proceedings. Failing this, any dispute shall fall under the exclusive jurisdiction of the Paris Commercial Court.